Gift Elegantly

Returns

Our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note that we do not offer free shipping on international orders and returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from return. This includes Raksha Bandhan products such as Rakhi, accessories, and silver coins. Please refer to the return and refund information in the product description for specific details. Perishable items like food, flowers, newspapers, and magazines are non- returnable. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids and gases.

Additional non-returnable items:
– Gift cards.
– Downloadable software products.
– Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use.
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t & include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 80) incurred by you for processing such returns.

In case the charges exceed Rs. 80, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 80 will be adjusted against the customer’s refund. In case of non-serviceable pin codes, the customer is responsible for returning the products to our said address and will receive Rs.80 towards shipping charges with their refund. In this case, customer should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered.
We will be requiring a 360-degree unpacking video of the parcel for us to process the request further.
Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at giftelegantly@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at giftelegantly@gmail.com and send your item to: Flat no. 2, Priyanka apartment, Kanchan gali, Off. law college road, Erandwane, Pune 411004 MH India

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping address
To return your product, you should send your product to: Flat no. 2, Priyanka apartment, Kanchan gali, Off. law college road, Erandwane, Pune 411004 MH India